Contact Us

We appreciate your interest in AquaSpins. Your feedback helps us improve our content and deliver accurate, up-to-date information about online gambling brands. We are committed to providing a reliable resource for players seeking honest reviews and insights.

Please review the sections below to ensure your inquiry is directed appropriately. This will help us respond efficiently and provide you with the most relevant assistance.

AquaSpins is an independent review and affiliate website. Our primary function is to research, evaluate, and provide comprehensive reviews of various online casinos, sportsbooks, and other gambling platforms. We are not an online casino operator ourselves, nor are we directly affiliated with any specific gambling brand beyond our affiliate partnerships.

It is crucial to understand that AquaSpins does not:

• Operate any online casino or sportsbook.
• Hold player accounts or manage player funds.
• Process deposits or withdrawals.
• Pay out winnings.
• Offer direct customer support for any gambling operator.

Our role is strictly informational and advisory. We aim to guide players through the complex landscape of online gambling by offering objective assessments and comparisons.

We are here to assist with inquiries directly related to the content and operation of the AquaSpins website. Specifically, we can help with:

• Feedback on our Reviews: If you have observations, corrections, or additional information regarding a review published on AquaSpins.
• Content Accuracy: Reporting factual inaccuracies or outdated information on our pages.
• Partnership and Advertising Inquiries: For potential collaborations, advertising opportunities, or business development discussions with AquaSpins.
• General Website Issues: Reporting broken links, technical problems, or suggestions for improving the AquaSpins user experience.
• Media and Press Inquiries: For journalists or media outlets seeking information or commentary from AquaSpins.

For these types of inquiries, please use the general contact form available on our website. We endeavor to respond to all legitimate inquiries in a timely manner, as detailed in our "Response Times" section.

Given our independent status, there are specific areas where AquaSpins cannot provide assistance. We do not have access to player accounts, nor do we have the authority to intervene in disputes between players and gambling operators.

Therefore, we cannot help with:

• Player account issues (e.g., login problems, account verification, KYC).
• Deposit or withdrawal problems (e.g., failed transactions, delayed payments).
• Bonus-related inquiries (e.g., bonus terms, wagering requirements, bonus activation).
• Game-specific issues or technical problems experienced on an operator's platform.
• Complaints about gameplay fairness or outcomes.
• Requests for personal data held by gambling operators.

For any of the above, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity with access to your account information and the authority to resolve such matters.

As reiterated, AquaSpins is not an online casino. We do not manage player accounts, process financial transactions, or hold any player funds. If you are experiencing issues with your account, deposits, withdrawals, bonus claims, or any other aspect of your gambling experience, you must contact the customer support department of the specific online casino or sportsbook where you hold an account.

Most reputable operators offer multiple channels for support, including live chat, email, and telephone. Please refer to their official website for their contact details. AquaSpins cannot intervene in these matters, nor can we provide specific advice on how to resolve them, as we lack access to your personal account data or the operator's internal systems.

For all legal inquiries pertaining to AquaSpins, including contractual matters, regulatory compliance, or other legal concerns, please direct your correspondence to our dedicated legal department. We take all legal matters seriously and will ensure they are handled appropriately by our legal team.

Please send all legal communications to: [email protected]

This email address is exclusively for legal correspondence and should not be used for general inquiries or customer support requests. Misdirected emails may experience significant delays in response.

AquaSpins respects intellectual property rights. If you believe that any content published on our website infringes upon your copyright or violates the Digital Millennium Copyright Act (DMCA), please notify us immediately. We are committed to promptly addressing valid copyright infringement claims.

To submit a DMCA or copyright takedown request, please provide the following information in your notice:

• A clear identification of the copyrighted work claimed to have been infringed.
• Identification of the material on AquaSpins that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.

Please send your DMCA and copyright takedown notices to: [email protected]

Only official DMCA and copyright infringement notices will be processed through this email address. Other types of inquiries will not receive a response.

AquaSpins is a strong advocate for responsible gambling. While we cannot provide direct support for problem gambling, we are dedicated to directing our users to appropriate resources. If you or someone you know is struggling with gambling addiction, please seek help from professional organizations.

Numerous independent bodies offer confidential support and guidance. These organizations provide services such as helplines, counseling, and self-exclusion programs. We encourage you to visit our dedicated Responsible Gambling page on AquaSpins for a list of reputable resources and further information on maintaining healthy gambling habits.

At AquaSpins, we strive to respond to all legitimate inquiries in a timely and efficient manner. Our typical response time for general feedback, content corrections, and partnership inquiries is within 2-3 business days. However, response times may vary depending on the volume and complexity of incoming communications.

Legal inquiries and DMCA notices are handled with priority by our specialized teams. We aim to acknowledge receipt of such communications within 1 business day and provide a substantive response or action within a reasonable timeframe, typically within 5-7 business days, depending on the nature of the request.

Please note that inquiries sent to the incorrect email address or those that fall under "What We Cannot Help With" may not receive a response or may experience significant delays. We appreciate your patience and understanding as we work to address your concerns effectively.